User Support Technician
Location: 30697 Marshall Rd Abbotsford, BC V2T 6J7
Salary : $31.00 hourly / 40 hours per Week
Terms of employment - Permanent employment Full time
Start date : Starts as soon as possible
Benefits: Health benefits
Vacancies : 1 vacancy
Languages English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year
to 2 years or equivalent experience
Experience
1 year to less than 2 years
Duties:
User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Reproduce, diagnose and resolve technical problems encountered by users
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- May supervise other technical support workers in this group.
Benefits
Health benefits
Dental plan
Health care plan
Vision care benefits
Who can apply to this job?
Only apply to this job if:
You are a Canadian citizen, a permanent or a temporary resident of Canada.
You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond
to your application.
How to apply
By email: jobs@triple8.ca